True Colours Shawls

Terms & Conditions

1. TERMS AND CONDITIONS Truecoloursshawls.com

These are the Terms and Conditions of Ecologic Republic B.V. / Truecolours Shawls, a private limited company established under the laws of The Netherlands. Truecolours Shawls is located at Distelweg 451 (0.08), 1031 HD Amsterdam, The Netherlands. E-mail: info@truecoloursshawls.com. Telephone: +31 (0)20 435 75 41. Registered with the Amsterdam Chamber of Commerce under nr. 64022420. VAT (BTW) number: NL855491085B01. These Terms and Conditions shall apply to all purchases and sales agreements entered into by Truecolours Shawls and its customers through the regular Truecolours Shawls website (“the Website”). By checking the ‘Accept’ box you agree to their contents and their applicability to the agreement you enter into with Truecolours Shawls. No account can be created without agreeing with these terms and conditions. Without an account, no products can be purchased.

 

2. PURCHASES

2.1 The purchasing process

You can place an order on the Website by clicking on all desired items on the website, which will place them in your Shopping Cart. You may then inspect your Shopping Cart and make any changes necessary. Only one discount code or voucher per order is allowed. Once you find the Shopping Cart corresponding with your wishes, you may click on the ‘Add to Cart’ button, which will generate an electronic order form listing the desired items. Upon completion of the order form, including details of payment, you may click ‘Purchase’, after which you will be transferred to a secure environment to finalize the financial transaction. This will complete your order.

2.2 The sale and purchase agreement

Upon processing your order, the Website will in principle send you an e-mail receipt. The sale and purchase agreement shall be completed from the moment said e-mail is sent. This said agreement shall therefore be deemed as agreed in The Netherlands.

2.3 Refusing a transaction

The Website reserves the right however, to refuse to process a transaction for any reason and/or to refuse service to anyone at any time in its sole discretion.

2.4 Delivery

The Website delivers worldwide. For questions about deliveries outside the European Union please contact us.

 

3. PRICES AND INFORMATION ON THE WEBSITE

3.1 Listed prices

The prices listed on the Website include VAT, but do not include shipping costs. The total price listed on the order list and on the electronic order form does include shipping costs. Prices are subject to change at any time.

Products are sold on a delivery unpaid basis. The recipient may also have to pay import duty or a formal customs entry fee prior to/or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Truecolours Shawls does not charge delivery costs for deliveries within most of the European Union countries. Please read Shipment Information for the exact shipment information and shipping costs.

3.2 Price changes after concluded sale and purchase agreement

Changes in prices do not affect the sum payable in a concluded sale and purchase agreement as confirmed by Truecolours Shawls by e-mail.

3.3 Information regarding prices, specifications, etc.

Although all information regarding prices, specifications, etc. is placed on the website with the utmost care, Truecolours Shawls does not guarantee its accuracy.

3.4 No obligation to deliver in case of incorrect information

Truecolours Shawls shall not be bound to deliver any orders that were placed on the basis of incorrect information on the website.

3.5 Information on external websites

Certain links on the website may give access to sites and sources of information that are exploited and maintained by third parties. Truecolours Shawls does not control these sites and does not accept any liabilities regarding their contents.

 

4. PAYMENT

Payment can be made by means of such credit cards or alternative methods as are indicated on the electronic order form. By making use of a certain credit card(number) you confirm that the credit card that is being used is yours. The amount payable will be debited from your account when your order is accepted by Truecolours Shawls. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Truecolours Shawls, we shall postpone delivery and contact you. In that case Truecolours Shawls shall not be liable for any delay or non-delivery. Credit card details will be processed by means of an SSL (secured socket layer) connection. Truecolours Shawls shall not be liable for any misuse of this data by third parties.

 

5. DELIVERY

5.1 Delivery period

Truecolours Shawls shall do her utmost to deliver all purchases as soon as possible. Truecolours Shawls however is dependent on suppliers in this respect. Exceeding the term of delivery and/or exceeding the term of thirty days after placement of the order, shall not automatically place Truecolours Shawls in default.

5.2 Delivery of your purchase

Your order will be delivered by Post NL, when delivered within the Netherlands. When you have placed your order on Monday to Friday before 5 p.m., your purchase order will be delivered in the next 48 hours. Orders placed during the weekend will be processed on Monday and delivered in the next 48 hours. Post NL will try up to three times to deliver your purchase order and will ask for your signature at delivery. When these deliverances are not successful, you will receive a message in your mailbox with the request to pick up the parcel at the nearest Post NL pickup point. This is possible up until three weeks after the final try for deliverance. In case the parcel will not be picked up the purchase order will be sent in return.

When your purchase order will be delivered outside the Netherlands, it will be delivered by Post NL, UPS or DHL, depending on the service you choose from. We will inform you by email how long delivery will take and you will also receive a tracking number from us. If you are not answering the door, the courier will try to deliver the purchase order at your neighbors and will inform you by leaving a note in your mailbox. Post NL, UPS or DHL will try three times to deliver your purchase order. When these deliverances are not successful, you will receive a message in your mailbox with the request to contact them to make an appointment for the deliverance. This is possible until 5 days after the third try for deliverance. In case there has been no contact with them the purchase order will be sent in return.

5.3 Insurance of your shipment

All items are insured by Truecolours Shawls until such time that they have been delivered at your address. Any complaints regarding the state in which goods have been delivered (including missing labels and tags) must be made to Truecolours Shawls no later than two working days upon receipt of the goods by e-mail or telephone at the address/number listed in par. 1.

In case your shipment is not delivered within 14 days, Truecolours Sawls will have the courier conduct an investigation of the status of your shipment. Only after the outcome of this investigation, Truecolours Shawls may refund the value of your order. Such refund will be made if Truecolours Shawls or the courier is to blame for not receiving your order.

 

6. RETURNS

6.1 Cancellations, returns and exchanges

It is possible to exchange an item, you need to place a new order at our website.

Cancelling an order for free is only possible before the order has left our warehouse.

Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to Truecolours Shawls.

After removing the tags and/or after using the product, the product cannot be returned or repaired, nor entirely or partially refunded.

All goods bought at Truecoloursshawls.com can be returned after contacting our office. This has to be done within 7 working days upon delivery. After requesting to return the goods, they have to be shipped back to us within another 7 days. Be aware that you must cover the costs of the return shipment, as Truecolours Shawls does not pay for the return shipments.

Requesting a return shall automatically bring about the dissolution of the sale and purchase agreement between Truecolours Shawls and the customer and obliges the customer to return the goods to Truecolours Shawls within 7 days of cancellation. Returned goods must be identified by the purchasers by means of enclosing the return form. Unidentified goods may be returned to the purchaser without refund.

There is a pre-printed return label in every delivery. You can use this label for returning your order.

Are you staying abroad?
We recommend that you use a secure, track able courier service to return your order.

All return orders should be shipped to:

Ecologic Republic B.V. / Truecolours Shawls
New Energy Docks

Distelweg 451 (0.08)
1031 HD Amsterdam
The Netherlands

We also recommend that you insure the return shipment as you are responsible to take reasonable care of the goods and will be liable for damage to items or missing items until we receive them at our warehouse. Truecolours Shawls cannot be held responsible in any way for damaged or missing items during the return shipment. Be aware that you must cover the costs of the return shipment, as Truecolours Shawls does not pay for the return shipments from abroad.

All accurately returned products will be credited as a refund to the original purchaser’s credit card account, bank account or PayPal account excluding the shipping costs to the shipping address. Truecolours Shawls will pay the costs of the return shipping. In order to receive a refund the product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

6.2 Refund period

After the receipt of the goods by Truecolours Shawls the money will be transferred to your bank, creditcard or PayPal account within a maximum of five working days.

Banks, credit card companies and PayPal handle payments on their own conditions. That is why it can take longer before the money will actually be refunded to your account. Truecolours Shawls cannot be held responsible for this.

6.3 Responsibility for return shipment

Truecolours Shawls is not responsible for your return shipment to us. As sender of the shipment, you are responsible for the actual delivery to our return shipment address. You must deliver the return package in correct fashion to the post office. If it cannot be established that a return shipment that has gone missing was transferred to the post office in the correct way, Truecolours Shawls shall not be obligated to refund the product.

 

7. PRIVACY

Truecolours Shawls respects your privacy. The information you provide through the website will only be used to process your order and to inform you about Truecolours Shawls and its products.

 

8. LIABILITY

The liability of Truecolours Shawls towards the purchaser shall be limited to the amount of the purchase price. Truecolours Shawls shall never be liable for any loss of profits or goodwill or any other consequential damages.

 

9. LANGUAGE, APPLICABLE LAW AND FORUM

All correspondence with Truecolours Shawls must take place in English or Dutch. The laws of The Netherlands will apply to all transactions. Any dispute relating to a purchase and sale agreement to which these Terms and Conditions apply shall exclusively be brought before the District Court of Amsterdam, unless Truecolours Shawls shall choose to bring this dispute before the competent court of the purchasers residence.