True Colours Shawls

Delivery, Returns & Exchanges

It is possible to exchange an item, you need to place a new order at our website. Cancelling an order for free is only possible before the order has left our warehouse. Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to Truecolours Shawls. After removing the tags and/or after using the product, the product cannot be returned or repaired, nor entirely or partially refunded. All goods bought at Truecoloursshawls.com can be returned after contacting our office. This has to be done within 7 working days upon delivery. After requesting to return the goods, they have to be shipped back to us within another 7 days. Be aware that you must cover the costs of the return shipment, as Truecolours Shawls does not pay for the return shipments.

Requesting a return shall automatically bring about the dissolution of the sale and purchase agreement between Truecolours Shawls and the customer and obliges the customer to return the goods to Truecolours Shawls within 7 days of cancellation. Returned goods must be identified by the purchasers by means of enclosing the return form. Unidentified goods may be returned to the purchaser without refund. There is a pre-printed return label in every delivery. You can use this label for returning your order.

Are you staying abroad?
We recommend that you use a secure, trackable courier service to return your order.

All return orders should be shipped to:

Ecologic Republic B.V. / Truecolours Shawls
New Energy Docks
Distelweg 451 (0.08)
1031 HD Amsterdam
The Netherlands

We also recommend that you insure the return shipment as you are responsible to take reasonable care of the goods and will be liable for damage to items or missing items until we receive them at our warehouse. Truecolours Shawls cannot be held responsible in any way for damaged or missing items during the return shipment. Be aware that you must cover the costs of the return shipment, as Truecolours Shawls does not pay for the return shipments from abroad.
All accurately returned products will be credited as a refund to the original purchaser’s credit card account, bank account or PayPal account excluding the shipping costs to the shipping address. Truecolours Shawls will pay the costs of the return shipping. In order to receive a refund the product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

 

Refund period

After the receipt of the goods by Truecolours Shawls the money will be transferred to your bank, creditcard or PayPal account within a maximum of five working days.
Banks, credit card companies and PayPal handle payments on their own conditions. That is why it can take longer before the money will actually be refunded to your account. Truecolours Shawls cannot be held responsible for this.

 

Responsibility for return shipment

Truecolours Shawls is not responsible for your return shipment to us. As sender of the shipment, you are responsible for the actual delivery to our return shipment address. You must deliver the return package in correct fashion to the post office. If it cannot be established that a return shipment that has gone missing was transferred to the post office in the correct way, Truecolours Shawls shall not be obligated to refund the product.